
Fake urgency: a major red flag
Recognising unrealistic timelines and compounding deadlines, and protecting your priorities.
Articles, essays & letters
Notes on design, communication and working life. A little more room to think something through.
The archive, so far: 85 articles · 32,528 words · 176,136 characters

Recognising unrealistic timelines and compounding deadlines, and protecting your priorities.

What listening to an audience taught me about understanding clients and designing better products.

Listening without preparing a rebuttal, questioning certainty and allowing yourself to change.

Learning to recognise when a client values only the lowest price, and standing behind your work.

The practice, resilience and effort behind work that looks easy from the outside.

Choosing, organising and presenting work that shows potential clients what you can do.

Choosing to make a change without waiting for a special date on the calendar.

A personal commitment to stop putting yourself last and become a better friend to your future self.

Knowing when to stop trying to persuade someone, while staying open to a different perspective.

A warehouse job, a damaged box of chocolate and an unexpected lesson about honesty.

Thinking about repeat business, customer lifetime value, and the clients you want to work with.
Newsletter · Breaking Freelance

Questioning inherited ideas about success, education, money, and what a good life should look like.
Newsletter · Breaking Freelance · No. 42